SHIPPING & RETURNS
SHIPPING POLICY
Please note that order processing may take 3-5 business days, parcel drop-off may take 1-3 days. However, parcels may be processed and shipped sooner than expected.
Please be aware, items from viral social media posts may take longer to process and ship.
We do not ship on weekends or Holidays as USPS is closed.
Once the parcel is dropped off and scanned into the USPS system, Holics Beauty will no longer hold responsibility.
Refunds will not be issued for lost or stolen packages and customers must contact USPS to file a claim as your package will be insured.
If address is entered incorrectly, we will NOT alter address entered via customer. If Customer advises address is incorrect, a refund will be issued (This applies to customers requesting parcels be sent to a completely different address in comparison to address listed at time of purchase). However, we will add unit or apartment number if customer has forgotten to do so, at customer request.
If the package is returned to the sender, it is the customers responsibility to keep up with tracking and make contact. If the customer prefers a refund for items that has been returned to sender, only the item amount will be refunded as shipping fees are non-refundable.
Please ensure shipping information entered is correct, as we do not alter customer information.
RETURNS & EXCHANGE POLICY
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ALL SALES ARE FINAL
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All packages are weighed prior to shipping and all items are inspected prior to packaging. If an item is missing, package weight will be referenced for verification. Upon verification, the missing item will be sent free of charge or a refund will be issued (Based on customer preference).
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After item is marked "Delivered" by USPS, customer will have one week (weekends included) to advise of missing or defective items.
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Due to all sales being final, no cancellations will be accepted. If you change your mind after purchase, deny the parcel upon delivery. Once the unopened parcel is returned to sender, a refund will be issued in the amount of the item purchased. As stated above, shipping fees are non-refundable.
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Pre-orders
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Pre-orders are for our popular products. If you pre-order, wait time can range from 2-4 weeks.
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Pre-Order items are ordered special, just for you! After order is placed, NO refund request will be accepted nor will any cancellations.
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IMPORTANT: If you are pre-ordering item(s) on Holics Beauty and you have in-stock item(s) and pre-order item(s) in the same cart, shipment of your in-stock items may be delayed until your pre-order item (s) is ready for shipping.